TUI Airways Barcelona Office

08820 El Prat de Llobregat, Barcelona, Spain

24x7 +34 913 21 10 00


Note: This not airlines official number +1-844-234-6014. It may connect you with travel agency.

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TUI Airways, formerly known as Thomson Airways, is one of the largest leisure airlines in Europe. While the company is headquartered in the UK, it has offices all over Europe to serve customers across the continent. Here, we’ll take a look at the TUI Airways office located in Barcelona.

Having a local presence in Barcelona allows TUI Airways to better serve the needs of its Barcelona customer base. People can walk into the Barcelona airport office to get instant assistance if needed. It also helps boost brand awareness and trust as customers know there is support right within their own country.

How to Reach the TUI Airways Barcelona Office Address?

08820 El Prat de Llobregat, Barcelona, Spain

How to Contact the TUI Airways Barcelona Office?

The TUI Airways Barcelona Office is a central point of contact for passengers who require assistance with ticketing, reservations, check-in, or other travel-related inquiries. While phone and email work well for general questions, urgent issues are best resolved by visiting in person or calling. Being prepared with booking details also helps the agents solve problems smoothly. With multiple contact options available, travelers have convenient access to support from the TUI Airways Office in Barcelona.

Office Phone Number+1-844-234-6014 or +34 913 21 10 00
Reservation Number020 3451 2688
Headquarters AddressLuton, United Kingdom
HubAberdeen International Airport
Working HoursMonday to Friday from 9:00am to 6:00pm local time.
Official Website
Flight Status
Facebook Support
Twitter Support
Instagram Support
Youtube Support

The TUI Airways Barcelona Ticket Office offers a variety of convenient options for passengers to contact the office, ensuring that they receive the assistance they need for a smooth and enjoyable travel experience. Whether you prefer to visit the office in person, call, email, message through social media, or use the online inquiry form, the dedicated staff at the office is always available to help.

Queries Handled by the Customer Care Team of the TUI Airways Office in Barcelona

Here are some of the common queries that are handled by the customer care team at the TUI Airways office in Barcelona:

Flight booking and reservation queriesThis includes booking new flights, checking flight status and timings, managing existing bookings etc.
Ticket changes and cancellationsRequests for changes in travel dates or passenger names on existing bookings. Processing refunds for cancelled flights.
Baggage queriesQuestions regarding baggage allowance, excess baggage fees, delayed/lost baggage claims etc.
Seat selectionAssistance with selecting preferred seats like aisle, window or extra legroom seats on flights.
Check-in and boarding passesIssues with online check-in, collecting physical boarding passes from the office etc.
Refund requestsHandling demands for partial or full refunds in cases like flight delays/cancellations as per company policies.
Airport transfersArranging airport pickups/drop-offs, changes to transfer details like timings or locations.
Travel documentationClarifying visa requirements, validating travel documents like passports and IDs.
Insurance and assistanceGuidance on travel insurance coverage, claims processing and emergency handling.
Special service requestsRequests for special meals, wheelchair assistance, assigning escorts etc.
General destination informationProviding details on destinations, weather, time zones, currency etc.
Complaint resolutionAddressing complaints regarding services, resolving customer disputes.

The team is multilingual to assist international travelers with any bookings, travel or service issues.

What Facilities and Amenities are available at TUI Airways Office in Barcelona

Here are some of the key facilities and amenities available at the TUI Airways office in Barcelona:

Spacious and well-lit customer waiting areaComfortable seating for those visiting in person.
Private consulting roomsFor one-on-one assistance with agents away from crowds.
Self-service kiosksTouchscreen kiosks for basic tasks like checking flight status, printing boarding passes.
Printers and scannersFor printing tickets, documents and scanning travel documents as required.
Payment countersTo accept cash, cards or process other payment modes securely.
Water dispensersFree chilled water for visitors awaiting their turn or after transactions.
Free WiFiFast internet for customers to check emails, travel apps while at the office.
Display screensShowcasing flight schedules, packages, destination info and promotional offers.
Child play areaTo keep little ones engaged with toys and books during parents’ visits.
Prayer roomPrivate, quiet space for religious observance and personal time.
ATM24×7 dispensing machine for cash withdrawals using major debit/credit cards.
Café/Snack barRefreshments like coffee, snacks, light meals available on payment.
Accessibility featuresRamps, lifts etc. to aid mobility for differently-abled visitors.
Multilingual signageDirectional boards and information in English, French and other languages.

These amenities make the customer experience smooth and hassle-free at the TUI Airways Barcelona office.

Which Planes Does TUI Airways Fly?

Boeing 737-80030
Boeing 737 MAX 817
Boeing 737 MAX 10
Boeing 787-88
Boeing 787-95

Where to Download the TUI Airways Mobile Application?

Download the TUI Airways Application from the below-mentioned links:

Android users:

IOS users:

FAQs on TUI Airways Barcelona Office

What is the address of Tui Airways Barcelona Office?

08820 El Prat de Llobregat, Barcelona, Spain

How to I Contact Tui Airways Barcelona Ticket Office?

+34 913 21 10 00

What are the Barcelona office working hours?

Monday to Friday from 9:00am to 6:00pm local time.

What languages are spoken at the Barcelona office?

While English is predominantly used, the staff are multilingual and can assist customers in French, Spanish, German etc.

What payment methods do Barcelona airport office accept?

Major credit/debit cards, cash (in Euros only), PayPal are accepted. Online bookings require card payments.

Is appointment required to visit the Barcelona airport office?

No, walk-ins are welcome during business hours. However, calling ahead for urgent issues is recommended.

How quickly do Tui Airways Barcelona Office respond to email/phone queries?

Phone calls are attended to instantly. Email responses are sent within 1-2 business days depending on the nature of request.

Do Tui Airways Barcelona Office offer any discounts for students/seniors?

Yes, TUI Airways has special rates for students, youth, families and senior citizens. Ask agents for most updated offers.

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