Jl. Ir. H. Juanda, Betro, Kec. Sedati, Kabupaten Sidoarjo, Jawa Timur 61253, Indonesia
+62 31 2986200
Scoot Airlines is a budget-friendly airline specializing in long-haul flights. Headquartered in Singapore, it offers a wide range of destinations spanning Asia, Europe, and the Pacific. The airline, established in 2011, is a subsidiary of Surabaya Airlines. The Scoot Airlines Surabaya office is conveniently situated in the city centre.
The building is a contemporary and expansive facility that provides various services to its clientele, such as ticket sales, customer service, and administrative assistance. This article provides a comprehensive analysis of the significance of the Scoot Airlines Ticketing Office in Surabaya.
What are the Contact Details of the Scoot Airlines Surabaya Office?
The Scoot Airlines Surabaya Office has consistently provided exceptional passenger support and care since it was established. The airline offers an array of services to its customers. To know about these offerings, one must have knowledge of the airline office in Surabaya, including the Scoot Airlines Surabaya Office Address, Scoot Airlines Surabaya Office Phone Number, etc. For further details, please refer to the table below.
|Scoot Airlines Surabaya Office Address||Jl. Ir. H. Juanda, Betro, Kec. Sedati, Kabupaten Sidoarjo, Jawa Timur 61253, Indonesia|
|Scoot Airlines Surabaya Office Working Hours||8:00 AM to 10:00 PM, 7 days a week|
|Scoot Airlines Surabaya Office Contact||+1-844-234-6014 or +62 31 2986200|
|Scoot Airlines Headquarters’ Address||4 Airline Road Changi Airport Singapore 819825|
|Scoot Airlines Official Website||https://www.flyscoot.com|
|Scoot Airlines Online Check-in||https://checkin.flyscoot.com/|
|Scoot Airlines Facebook Support||https://www.facebook.com/FlyScootAU/|
|Scoot Airlines YouTube Support||https://www.youtube.com/flyscoot|
|Scoot Airlines Instagram Support||https://www.instagram.com/flyscoot/|
|Scoot Airlines Twitter Support||https://twitter.com/flyscoot|
What are the Services Offered by the Scoot Airlines Office in Surabaya?
It is important to become familiar with the variety of amenities offered throughout your trip when boarding your Scoot Airlines flight. When it comes to a variety of services connected to Scoot Airlines flights, the Scoot Airlines Surabaya Baggage Office offers trustworthy support and direction. A few of these services are booking, altering, and cancelling.
In this informative post, learn about the wide range of services provided by the Scoot Airlines Surabaya Office.
Scoot Airlines Flight Booking
Scoot Airlines’ flight booking policy allows passengers to make unlimited changes to their flight date and time per booking without incurring any change fees. Additional charges may be required to cover any discrepancies in fare amounts. Changes to your flight can be made up to 4 hours before departure, with the exception of flights for which you have already completed the check-in process.
- When visiting, it is advisable to approach a Scoot Airlines employee for assistance with making a flight reservation.
- Please provide specific information about your upcoming trip, including the date of travel, starting and ending destinations, total number of passengers, preferred service category, and any additional relevant details.
- The agent will provide you with the best flight option based on your travel preferences and requirements.
- Once you have chosen your desired flight, you will be asked to provide your personal information and payment details.
- The Scoot Airlines Office accepts various forms of payment, including cash, debit cards, and credit cards.
- Once you have completed your reservation, the airline will promptly send a confirmation email to the email address you provided during registration. This email will contain your electronic ticket.
Scoot Airlines Flight Cancellation
- According to Scoot Airlines’ flight cancellation policy, no cancellations, refunds, or credits are allowed.
- Modifying the source or destination is strictly prohibited.
- Flight date, time, and name changes are permitted up to 4 hours prior to departure, subject to a minimal administrative fee.
- Any changes made to a passenger’s name will be reflected in all of their bookings.
- Passengers who have made a reservation with a partner airline are typically not permitted to modify their flight details, including the date, time, and passenger name.
- If an airline cancels your flight due to circumstances beyond your control, you are entitled to claim a full refund.
Cancellation is allowed only for:
- Health concerns refer to any issues or conditions that affect an individual’s physical or mental well-being.
- When a close family member’s passenger passes away.
- A schedule change or delay of 3 hours or more has occurred.
- Please request the Scoot Airlines flight attendant to cancel the flight.
- To verify your booking, please provide either the 13-digit e-ticket number or the booking reference. The ticket number is located on the receipt that comes with the boarding pass.
- The airline representative will assess the eligibility for a flight refund. Only the portion of the flight that has been used will be eligible for a refund.
- Refunds for eligible fares are processed using the original payment method.
Scoot Airlines Name Correction
- To change the name, travel agents must ensure they receive a sync message from the airline (email@example.com) containing the accurate name.
- A fee will be charged for changing the names on existing reservations. The ticket should include the price information. The fee will be collected through the utilisation of tax codes.
- There are differences between taxes and fares. The agent is responsible for making fare and tax adjustments on the new ticket.
- If there is a change in the name after the original ticket has been issued, a new ticket must be issued.
- The fee for changing a name will be determined and collected in accordance with the tax laws of the OA.
- Passengers flying with Scoot Airlines have the option to change the name on their flight ticket.
- Passengers who are unable to use their aircraft ticket have the option to sell it to another user and cover the associated name change costs.
- The cost of changing your name is determined by the destination and duration of your flight.
- Passengers have the option to submit name change requests for Air Ticket Policy online or over the phone by calling the toll-free number +62 31 2986200.
- Names can be changed up to four hours prior to the departure time.
- Visit the official website of Scoot Airlines for the process of managing or modifying a reservation with Scoot Airlines.
- To access your reservation, you will need to provide specific information such as the booking confirmation number and last name.
- To modify the displayed name of the booking, click on the “edit” option.
- To change your name on a flight booking, it is important to make arrangements to rebook your flight.
- To amend the complete name associated with a reservation, it is essential to initiate a rebooking process.
- To update a reservation, the existing booking must be cancelled and a new one made with the correct flight details.
- To modify or cancel your reservations, including revisions or rebookings, it is advisable to seek assistance from the customer support staff.
Scoot Airlines Flight Upgrade
After booking your flight, you have the option to bid for a ScootPlus upgrade at a price of your choosing. Passengers will receive a notification approximately 20 hours prior to their departure. Once your upgrade is confirmed, you will have the opportunity to enjoy the complete ScootPlus experience.
- To address your inquiry, it is advisable to visit the Scoot Airlines office in Surabaya and personally submit your request.
- To retrieve your itinerary, please provide the airline representative with either the booking reference or the e-ticket number linked to your reservation.
- The agent will evaluate your reservation’s eligibility for an upgrade based on the applicable fare rule.
- Passengers who have purchased a Basic Economy fare are restricted from upgrading to Business Class or First Class in airline policies.
- The airline will assess seat availability and then notify you if an upgrade is possible.
- Additionally, the participants will discuss the financial implications and any additional factors that should be taken into account.
- To upgrade with Scoot Airlines, complete the Scoot Airlines upgrade form and submit payment if the price is acceptable.
- After the procedure, you will receive a new boarding card indicating your upgraded class.
Scoot Airlines Check In
- To ensure a smooth travel experience, it is recommended to complete the online check-in process within a window of 48 hours to 1 hour prior to your flight’s departure. Except for flights: Singapore to Jeddah.
- Mobile bookings do not accommodate travellers:
- Requiring special assistance such as wheelchairs, additional seats, or those with hearing or vision impairments. Additionally, trips with stopovers on partner airlines of Scoot are not included in the bookings.
- Standby or staff duty travel bookings refer to the process of reserving travel arrangements for individuals who are on standby or assigned to staff duty.
- Paying visitors to MaxYourSpace.
- Pregnant visitors who are awaiting confirmation for their MaxYourSpace or Bid for ScootPlus requests.
- Guests who plan to bring young children.
- Passengers have the option to check in online for their flight starting 48 hours prior to departure up until one hour before the scheduled departure time.
- Additionally, the Scoot-to-Gate service allows passengers to bypass the check-in counters and proceed directly to departure immigration, provided that no document checks are necessary.
- To check-in for your flight, please visit the official website of Scoot Airlines at flyscoot.com/checkin. To check-in for your flight, provide your last name and booking reference. The booking reference can be found in your flight itinerary or travel confirmation email.
- Make sure to provide the required information about your traveller.
- Please provide relevant details about your health, if applicable.
- Please ensure that you familiarise yourself with the guidelines regarding baggage restrictions, prohibited items, and dangerous goods.
- Please confirm and complete the online check-in process.
- Passengers have the option to download and print their boarding cards at home for eligible flights.
- It is advisable to promptly gather your belongings, ensure you have all essential travel documents, and promptly vacate the premises.
- Scoot’s check-in counters open 3 hours prior to departure for B787 flights and 2.5 hours prior to departure for A320 and A321 flights. The airline enforces a strict policy of closing check-in counters 60 minutes prior to the scheduled departure time, without any exceptions.
- It is recommended that all guests arrive at the airport at least 120 minutes prior to departure in order to ensure sufficient time for check-in procedures.
Scoot Airlines Add Baggage
- Excess baggage fees are typically collected during the check-in process. Passengers have the option to pay using either a credit card or cash, depending on the payment methods accepted at the airport counter. Scoot does not provide a guarantee for carrying excess baggage.
- The decision to uplift excess baggage is solely at the discretion of Scoot, taking into consideration the aircraft loads. Excess baggage is subject to a fee of $ 20 SGD per 1kg (2.2 lbs) or part thereof for flights under 5 hours, and $ 25 SGD per 1kg (2.2 lbs) for flights over 5 hours. Fees must be paid in the local currency of your port of departure and may vary based on daily exchange rates.
- To inquire about adding additional luggage to your reservation, kindly reach out to a Scoot Airlines representative for assistance.
- Ensure that you remit the appropriate payment for the baggage fees.
- The airline will oversee and handle the payment process. Cash is accepted as a payment method at the office.
- Baggage tags containing information about the additional baggage allowance will be provided by the airline once the baggage has been added to your reservation.
Claim Delayed And Lost Baggage Compensation
Scoot allows a period of 7 days after the conclusion of your journey to report any damage to your baggage. In the case of delayed baggage, passengers can expect their bags to be found within a period of 21 days. Lost baggage is considered officially lost if it has not been located within 21 days after the initial 14-day tracing period.
- To ensure a smooth travel experience, it is recommended to promptly address any concerns upon arrival at the airport by seeking assistance from a Scoot Airlines agent.
- When you report a property infraction, you will receive a Property Infraction Report (PIR) number.
- Ensuring accurate and reliable information on luggage is essential.
- Before embarking on a trip, it is essential to ensure that all required documentation is readily accessible. Passengers should keep important documents related to their luggage, such as boarding cards, baggage fee receipts, and records of any missing or damaged items.
- Please visit Scoot Airlines headquarters in Surabaya to gather information for a comprehensive report.
- Kindly furnish the flight executive with the Property Irregularity Report (PIR) number and seek assistance in navigating the compensation procedure.
- To initiate the reimbursement process for your claim, it is necessary to fill out the Scoot Airlines Baggage claim form.
- It is recommended to follow up with the Scoot Airlines representative after submitting your claim to inquire about its progress.
- Scoot Airlines only permits service animals to accompany passengers with physical or hearing disabilities in the cabin.
- No other live animals are allowed on board. Emotional support animals are permitted on flights to and from the United States.
- Service or emotional support dogs should be positioned in a location that does not block emergency exits and should not occupy a seat.
What are Additional Services at the Scoot Airlines Surabaya Office?
Explore the exceptional features and outstanding services offered by Scoot Airlines. The airlines provide a diverse range of services, accompanied by additional options that come with a guarantee. Visiting Scoot Airlines’ Surabaya headquarters is recommended for a comprehensive understanding of its services and offerings.
- General inquiries – The airline is available to assist with any questions or issues you may have about your trip, such as flight schedules, regulations, and other pertinent details.
- Special services – Passengers with special needs have a range of options available to them, including wheelchairs, medical assistance, and escort services. These services can be easily accessed upon request to ensure the comfort and convenience of individuals with specific needs.
- Frequent flyer program – Scoot Airlines’ frequent flyer program, KrisFlyer, allows members to utilize their KrisFlyer miles to partially or fully cover expenses for airfares, taxes, and add-ons when booking with Scoot. Exclusions may be applicable to e-Visa, travel insurance/Scoot Protect, infants, and credit card processing fees.
- Unaccompanied Minor – An unaccompanied minor refers to a passenger aged 12 to 17 who is travelling alone on a flight without an adult (18 years or older) in the same class of transportation. Scoot Airlines has an age restriction policy that prohibits unaccompanied travel for children under 12 years old.
Unaccompanied minors are allowed to travel alone if: Scoot offers exclusive flight itineraries and connecting options in collaboration with Singapore Airlines.
- Lost and Found- Delayed baggage is a situation where your luggage is not delivered to you within the expected timeframe. In most cases, if your bag is found within 21 days, it will be returned to you. Lost baggage is typically considered officially lost if it has not been located within 21 days after the initial 14-day tracing period.
- Group Booking- Scoot Airlines requires a minimum group size of 10 individuals to travel together on the same date. Infants without seats are not counted as passengers.
Scoot Airlines, headquartered in Surabaya, provides air travel services to various destinations across Asia, Europe, and the Pacific. The airline’s Surabaya office is staffed by a dedicated team of experienced professionals who prioritize delivering exceptional customer service. They possess the necessary qualifications to assist clients with a range of matters, including booking flights and modifying existing reservations. They provide information and guidance to consumers who need it, as they are knowledgeable about the airline’s routes, services, and policies.
Operation Safe Travels – Scoot
FAQs on Scoot Airlines Surabaya Office
Airlines Other Locations
Tags: Airlines, Scoot Airlines, Surabaya