Malaysia Airlines has set up city offices worldwide to oversee operations at certain locations, including one in New Zealand. Malaysia Airlines’s New Zealand office is conveniently situated at Level 9, BDO Tower, 120 Albert St Auckland, New Zealand. The following article will offer you all of the information you need about this office, including the phone number, email, address, and business hours.
Contact Details
You can easily connect with the Malaysia Airlines New Zealand office with the help of the details given below:
| Contact Method | Information | For |
|---|---|---|
| Address | Level 9, BDO Tower, 120 Albert St Auckland, New Zealand | Visiting the office in person |
| Phone Number | 0800 777 747 | Best for urgent queries |
| customer@malaysiaairlines.com | Non-urgent or detailed inquiries | |
| FAX | Not Available | – |
| Working/Operational Hours | 24*7 | Best to connect during these hours |
| Official Website | www.malaysiaairlines.com | For more details |
Services Offered By Malaysia Airlines in New Zealand
The Malaysia Airlines office in New Zealand addresses passenger questions from the assigned region, such as bookings, check-in, and airport services. The New Zealand office offers the following detailed services:
Special Services:
- Extra Seat for Personal Comfort
- Special Assistance
- Special Carrier for Pet Animals
- Disability and Medical Assistance
- Expectant mothers
- Unaccompanied Minor service
- Extra Baggage
Other Services:
- Ticket Booking
- Immigration Services
- Delayed Flights
- Flight Cancelation
- Missed Flight
- In-Flight Entertainment
- Baggage (Delayed/Damaged/Lost)
Malaysia Airlines Office in New Zealand – Direction Map
Use the map to discover directions to the Malaysia Airlines office in New Zealand. You may also use your GPS to get the address and get directions to the office.
As a result, Malaysia Airlines makes every effort to provide these services to its customers in New Zealand. If you have any questions, please contact them in person or by phone during normal business hours.
Frequently Asked Questions
How do I connect with Malaysia Airlines in New Zealand?
Malaysia Airlines may be reached at 0800 777 747 from New Zealand.
Does Malaysia Airlines operate in New Zealand?
Yes, Malaysia Airlines operates direct flights to/from New Zealand.
When can I connect with Malaysia Airlines customer service in New Zealand?
Malaysia Airlines’s customer service is available at all hours of the day and night. As a result, you may reach them from New Zealand at the times stated.
Airlines Other Locations
Tags: Airlines, Malaysia Airlines, New Zealand
To whom it may concern,
I’d like to write about a horrendous service with Malaysian airlines as a result of which our family will not be flying with you guys again.
My mum past away in Sri Lanka and I picked to fly Malaysian Airlines (even though it wasn’t the cheapest) as I personally haven’t had a bad experience in the past. This was a mistake as others have said Malaysian Airlines isn’t that great. I paid over $6,0** to fly from NZ to Sri Lanka but it was the fastest option available to get to Sri Lanka. Based on the flights, we had arranged the funeral and invited guests.
I checked in at the airport. Went to one counter, waited in line for one hour, the first counter said my name is not there…as this didn’t seem right, I went to the second counter, and well, guess what, my name is there….
We went to the gate and the flight was delayed by 2 hours. We started to board, and we sat there for 1 hour before the flight took off. We weren’t offered any food nor drinks. By this stage, we’d been at the airport 5 – 6 hours. I was feeling thirsty so I asked for some water, but it never arrived.
Once we took off, I pressed the button to call a flight attended. 1 hour 30 minutes later, the cabin manager came and turned off the light, without even bothering to ask why the light was on. as I was very frustrated, I asked the manager he turned the light off without asking what I needed, he didn’t have an answer nor an apology. I told him I requested water over 2 hours ago and I didn’t get anywater. He also didn’t bring me any water.
After 2 hours, they served the meals with juice. Pretty poor quality for an international long haul flight. No coffee nor tea was being served on this 11 hour flight. As we were late departing, I told the cabin manager that I’m afraid I may not make the connecting flight, he said he can’t do anything and for me to go to the transfer counter when I land.
I ran to the counter as soon as we landed, there were 3 ladies and a huge que as it was only 1 staff member dealing with the customer. I explained to her my situation, she didn’t empathise or give me any attention, she said you can take the flight tomorrow. I even offered to go via india (and pay the additional amount) so we could go to my mums funeral. I asked to speak to the manager, and she said I have to wait 3 hours to talk to him. So I waited 3 hours, 2 guys came to the counter, no-one introduced me to him but I heard someone say thats the manager and I approached him, the manager also didn’t care and said it’s not my job to deal with this and no care for missing the funeral because it was ‘my emergency’.
The airline provided us with a shuttle to/from hotel, they never came. the hotel said it’s not our problem and to call malaysian airlines. The 6 guests had to call a taxi (which malaysian airline didnt reimburse for) to get to the airport.
When I went to check in again, the airline said they dont know where the baggage is. the counter manager said check into your flightn and I’ll make sure your baggage is put in. This flight was also 2 hours delayed departing.
After I got to sri lanka, I waited 2 hours to find my bag. It never arrived. it was lost in malaysia. The staff took my details and said they’ll deliver the bag….they never asked how im going to survive without my clohtes. didn’t offer anything to cover until my baggage arrived. No phone calls, no contact. after 3 days of me trying to get in touch with them i was successful and the bag was delivered.
this is really bad customer service. We will not be flying with malaysian airlines who seem to just care about the money and not the customers. The workers have forgotten that customers have many choices and poor service means they wont have a job to go to.
very disappointed. I’d like this to be escalated and a phone call to discuss this matter, as I paid over $60** for this.
Regards
Roy Dharmapala