Juanda Business Center, Jl. Ir. H. Juanda Raya 2 BI C/2, Surabaya 61256, Indonesia
+62 031 855 3887
Low-Cost Airline in the country of Indonesia, Citilink Airlines was established in the year 2001 as a subsidiary airline of Garuda Indonesia. Now, we have to discuss on Citilink Airlines Surabaya Office. It operates both International and Domestic Flights in the Asia Continent including Singapore, Thailand, China, Malaysia and Australia.
Citilink Airlines is best known for its Affordable Fares, New and Modern Fleet, Excellent Services and making the travelling experience much more comfortable for the passengers.
Citilink Airlines Surabaya Office Address
Juanda Business Center, Jl. Ir. H. Juanda Raya 2 BI C/2, Surabaya 61256, Indonesia, Surabaya
Above mentioned is the office address of the Citilink Airlines Office in Surabaya to get connected any time with the knowledgeable staff and fully trained personnel 24×7 during working hours.
This office is the one-stop destination in Surabaya, Indonesia for all your needs and information related to flight booking, placing tickets and other more related services.
Citilink Airlines Office in Surabaya working Hours: Every day – 8:00 AM to 5:00 PM
Citilink Airlines Surabaya Office Phone Number and Email Address
The Citilink Airlines Surabaya Office Phone Number is +62 031 855 3887
The Citilink Airlines Surabaya Office Email Address is firstname.lastname@example.org
- +62 361 3007866 is the official number provided by the Surabaya Office for the Surabaya customers of Citilink Airlines which remains on 24×7.
- email@example.com the 24×7 online email service provided to the customers to send any kind of feedback, or concerns and get information related to flight booking, and ticketing just to send in the points using the email and soon the replay will come.
People with easy reach can visit the Office and also send emails and tell them their concerns, and complaints and give them feedback about Citilink Airlines.
List of Services Provided by the Citilink Airlines Surabaya Office?
Services are the important keys for any kind of airline and Citilink Airlines better knows about the services and the responsibilities discussed as under:
Baggage services are provided by the airlines including the list of weights of baggage according to the ticket price and also provide good wrapping with the best quality.
Solving all types of queries and taking care of the concerns of the customers are the primary things for Citilink Airlines because Customer satisfaction is the main aim of the Citilink Airlines Surabaya Office.
Assistance Services is provided by the Citilink Airlines Surabaya Office for disabled passengers and passengers with poor medical conditions along with women passengers during pregnancy time.
Flight Information Services
Flight Schedules, flight delays, flight cancellations, ticket prices, refunds on ticket cancellations, any types of damage charges etc. are the important services related to travelling and flights provided to Passengers and customers 24×7.
Ways to Get Connected with the Citilink Airlines Office in Surabaya
There are many different ways to get connected with the Citilink Airlines Office in Surabaya 24×7 and the ways are listed below for you:
|Citilink Airlines Surabaya Address||Juanda Business Center, Jl. Ir. H. Juanda Raya 2 BI C/2, Surabaya 61256, Indonesia, Surabaya|
|Citilink Airlines Surabaya Phone Number||+1-844-234-6014 or +62 031 855 3887|
|Citilink Airlines Surabaya Emailfirstname.lastname@example.org|
|Working Hours of Citilink Airlines Office||Every day – 8:00 AM to 5:00 PM|
|Citilink Airlines Headquarters||Jakarta, Indonesia|
|Citilink Airlines Flight Booking||Book Now|
|Citilink Airlines Manage Booking||https://book.citilink.co.id/RetrieveBooking.aspx|
|Citilink Airlines Flight Schedule||https://www.citilink.co.id/en/informations/flight-schedule|
|Citilink Airlines Check In||https://book.citilink.co.id/SearchWebCheckin.aspx|
|Citilink Airlines Website||https://www.citilink.co.id/en|
Citilink Airlines Phone Number
+62 361 3007866 is the official number provided by the Surabaya Office for the Surabaya customers of Citilink Airlines which remains on 24×7.
You can get connected with the phone number of the office staff and they will assist you with the requirements, procedures, ticketing, booking, boarding pass etc. With the best of their knowledge.
Citilink Airlines Email Address
email@example.com the 24×7 online email service provided to the customers to send any kind of feedback, or concerns and get the information related to flight booking, and ticketing just to send in the points using the email and soon the replay will come.
Asking requirements in written form using Email will be beneficial in the future if you are dealing with the biggest and most Highly ranked Citilink Airlines office in Surabaya.
Citilink Airlines Live Chat Option
In the Online Chatting era, the Live Chat Option on the official website of Citilink Airlines is also provided by Citilink airlines worldwide to directly connect and communicate with the representatives and discuss queries in detailed written form and get the solutions to your concerns.
Citilink Airlines Social Media
The Citilink Airlines office in Surabaya has a strong hand on social media on many platforms such as Instagram, Twitter, and Facebook.
You can easily send the queries in the comment section and directly by messaging to get the response in the solution form of your problems.
Citilink Airlines Office in Surabaya
Surabaya domestic citizens have the best option to solve all their queries and get the answer within a second just to reach the Citilink Airlines Surabaya Office and meet the available staff in – person and get full satisfaction with their answer related to the requirements like booking, ticking, procedure, safety etc.
Types of Queries Handled by the Citilink Airlines Surabaya Office
Citilink Airlines Office in Surabaya handles the different kinds of queries to the desired solutions and mentions the connection of a long time.
|Citilink Airlines Ticket Booking||Ok to Board||Citilink Airlines Cancellation|
|Airport Lounges||Visa Services||Citilink Airlines Baggage Allowance|
|Airport Transfers||Citilink Airlines Online Check-in||Citilink Airlines Duty-Free Allowance|
|Immigration Services||Business Class||Citilink Airlines In-Flight Meals|
|Citilink Airlines Missing Luggage||Airport Lounges||Flight/Visa Info|
|Citilink Airlines Miles||Economy Class||Citilink Airlines Delayed Flights|
|Airport Facilities||In-Flight Entertainment||Airport Wifi|
|Valet Parking||Visa on Arrival||Flight Wifi|
Citilink Airlines Pre-Flight Requirements
The office of Citilink Airlines has the duty to handle the pre-flight requirements queries asked by the passengers such as immigration requirements, medical services during flight and travelling insurance after take-off.
Citilink Airlines Flight Booking
How to Book a flight is the main concern of every passenger whether it is a domestic flight booking or international flight booking but the excellent knowledge staff assists the passengers.
Flight schedules, flight fares including discounts, flight booking procedures everything told by the staff to the passengers in a detailed form.
Citilink Airlines Ticketing Process
After knowing the flight booking, it’s time to buy a ticket for destinations, Citilink Airlines Surabaya Office tells you about the ticketing process.
Ticket price, payment methods ( Digital form or Cash Form ), Ticket price refund policy, and every information provided by the Surabaya representatives to their passengers and long-time customers.
Citilink Airlines Check-in Procedure
Queries related to the check-in procedure are also handled by the Citilink Airlines Surabaya Office asked by the passengers such as Online Check-in, Airport Check-in, baggage handling allowances and the relevant details with wide information provided by the Surabaya Office staff to solve the concern.
Citilink Airlines Boarding Pass
After the check-in procedure, getting the boarding pass to enter into the plane is somewhere that becomes difficult for passengers and many queries are generated but handling the queries is the work of the airline staff.
How to get a boarding pass from airport counters and the online checking process is described in detail by the trained personnel to the customers to the ease.
Citilink Airlines Flight Status
Flight Status queries are also solved by the airline staff by providing regular updates on the flight schedules, delays and cancellations to help the passengers and solve every query related to the flight status.
How Can I file a Complaint in the Citilink Airlines Surabaya Office?
The Citilink Airlines Office in Surabaya has a complaint department where every customer can file a complaint about the problems facing by them because everyone has the right to file a complaint.
The ways of filing the complaint are as under:
Visit the Surabaya Office
A visit to the Surabaya office is the best way to file a complaint and get the on-spot satisfactory answer in a short period of time if you have easy reach to the Surabaya office.
Staff available in the office will carefully listen to your complaint and give you the assurance to solve the problem told to the Office staff.
Written Complaint via Email
firstname.lastname@example.org is the official complaint email id provided by the Citilink Airlines office in Surabaya to file the complaint in the detail form by sitting anywhere.
You can describe every point of the problem faced by you and provide details in paragraph mode as an official complaint via email.
The complaint department will surely look at your email and give you the assurance to work on your complaint.
Online Form of Filing the Complaint
An online facility is also provided by the Citilink Airlines Surabaya Office to file any type of complaint and for this website is given with the option of Contact us anyone can click on the section of Contact us and submit the complaint after being mentioned in the detail.
After using the above-mentioned method of filing a complaint and still no satisfactory response is not received then you can file the complaint via regulatory authority which works for all airlines as per the Directorate General of Civil Aviation (DGCA).
Types of Planes and Aircraft used in Citilink Airlines Worldwide
Discussion about the types of planes and aircraft used in Citilink Airlines worldwide is as follows:
Airbus A320neo: It is a narrow body 186 passenger seating capacity aircraft operated by Citilink Airlines with 14 Airbus A320neo in its fleet. It is upgraded as the new version of the world-famous aircraft Airbus A320 known for its efficient engine and fuel.
Airbus A320ceo: The new version of the above-described aircraft Airbus A320neo with a total seating of 180 passengers. Citilink Airlines has a total number of 15 Airbus A320ceo aircraft in its fleet best known for their efficiency and reliability.
Airbus A321neo: Again, the new version of the above-described aircraft Airbus A320neo with the upgradation of 240 passengers seating capacity. It includes improved fuel efficiency and reliability with a total number of 4 Airbus A321neo in the Citilink Airlines fleet.
Boeing 737 – 500: A narrow-body aircraft with 132 passengers seating capacity is operated by Citilink Airlines. It is the new / updated version of the Boeing 737 series with 8 Boeing Aircraft in the fleet known for its reliability and efficiency.
Boeing 737 – 800: Again, the new updated version of the Boeing 737 aircraft series with a total seating capacity of 189 passengers. Citilink Airlines has a total number of 20 Boeing 737 – 800 aircraft in its fleet best known for its reliability and fuel efficiency.
ATR 72 – 600: A twin-engine turboprop Aircraft ATR 72 – 600 with 78 passengers seating capacity operated by Citilink Airlines. It uses as a distance short haul flight for its best versatility and a total number of 14 ATR 72 – 600 aircraft are included in the fleet by Citilink Airlines.
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Tags: Airlines, Citilink Airlines, Surabaya