Question 1

Can I connect with Cebu Pacific’s customer care team online?

Accepted Answer

Yes, you can connect with them online. And for this, there are three different modes available – live chat, social media, and emails. By visiting the official website of Cebu Pacific, you can find the live chat support which is available 24/7 to get answers to your queries immediately. In addition to this, you can go to the verified social media pages of Cebu to connect with them. Lastly, you can also write down an email to them. The detailed information about the same can be collected from the official website itself.

Question 2

I want to know about online check-in? Can I get the details by calling on the Cebu Pacific ticketing office Shenzhen contact numbers?

Accepted Answer

Yes, you can find support and assistance from the professional team of Cebu Pacific. The team is adept and updated enough to help you with your queries. You can easily get the contact numbers of this page or simply by visiting the official website of the airline.

Question 3

Due to some unavoidable circumstances I want to cancel my tickets. Can I go to the Cebu Pacific main office in Shenzhen for the same?

Accepted Answer

Yes, you can go to the ticketing or main office of Cebu Pacific in Shenzhen. The aviation executive will help you and cancel the ticket after knowing the reasons and getting the supportive documents (if needed). In case you are unable to visit the office, you can call them and submit your cancellation request.

Question 4

Can I get the COVID-19 test and related information by calling Cebu Pacific customer care?

Accepted Answer

Yes, the airline has a dedicated staff to address and resolve the queries related to COVID-19 test and travel restrictions. Even though detailed information is given on the official website, you can directly call the customer support for prompt solutions.

Question 5

What is in the fleet of Cebu Pacific?

Accepted Answer

The airline has the most advanced and secured aircraft in its fleet. For them, the safety of their passengers is of the utmost priority so they currently have the following:   ·         Airbus A330-300 ·         Airbus A320-200 ·         Airbus A319-100 ·         Airbus A321neo ·         ATR 72-600 ·         ATR 72-500

Tag: Shenzhen

Cebu Pacific Office Shenzhen

Air China Shenzhen Office

China Eastern Airlines Shenzhen Office

Eva Air Shenzhen Office

Korean Air Shenzhen Office