Question 1

Can I carry 2 office laptops in Etihad Airways?

Accepted Answer

Please note that you may carry up to 15 different electronic devices including a laptop, e-reader, tablet, mobile, etc. in checked baggage or cabin. However, you must keep the device off. When it comes to the number of laptops that you can carry, it is 2 but you are suggested to connect with the customer care team. This will help you understand the rules of your departure and arrival destinations which is needed to avoid unnecessary hassles later.

Question 2

Can I travel with my feline friend in Etihad Airways?

Accepted Answer

Yes, you can travel with your feline friend but as per the rules, they must have certificates indicating their good health and vaccination related details. In addition to this, you cannot keep them in the cabin. Instead, they can only transport or travel in the approved cargo crates. For more details, call the customer care team of Etihad.

Question 3

What are the benefits of choosing Etihad’s frequent flyer program?

Accepted Answer

The airline has a frequent flyer program named Etihad Guest. This program will help you earn miles on every booking. You can further redeem the earned miles on flight booking, seat upgrades, hotel booking, etc. In simple terms, it is one of the most effective ways to save more on your upcoming travels.

Question 4

Can I email my queries to Etihad’s customer care team?

Accepted Answer

Yes, you can write down your queries and email the same to the customer care team of Etihad Airways. The official email address of the airline is guest@etihadguest.com. However, validate the same by visiting the official website.

Question 5

I want to cancel my tickets. Can I do it via a phone call?

Accepted Answer

Yes, you can cancel your tickets even by calling the customer care team of Etihad Airways. There is a dedicated staff sitting just to address and resolve queries related to flight cancellation. Just call them and they will ask you about certain details like the passenger's name, travel date, reason for the cancellation, etc. Once you provide them with the same, they will initiate the process. The detailed information about cancellations and refunds is already on the official website. Browse through it to find more.

Tag: Nairobi

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