Question 1

Is there any common contact number of the Thy Madrid office?

Accepted Answer

Yes, as per the official website, you can call on the Turkish Airlines call centre numbers +44 0844 800 66 66 and +44 0203 991 1993 to get the answers to your queries.

Question 2

I have some confusion about the child policy of Turkish Airlines. Where should I call to get the answers if I am in Heathrow, Madrid?

Accepted Answer

When you are in Heathrow, Madrid, you can call the sales or ticketing office of Thy or Turkish Airlines. The contact numbers are 0844 800 6666 and 0203 991 1993. By calling on one of these numbers, an aviation executive of Turkish Airlines will connect with you. Just explain to them all your concerns and queries, and they will provide you with the relevant yet helpful answers to the same.

Question 3

Is Heathrow, the Madrid office of Turkish Airlines, open on Saturdays?

Accepted Answer

No, this office is open only from Monday to Friday and between 9am to 5pm.

Question 4

Can I get cancellations and related details by calling on Thy Madrid office telephone numbers?

Accepted Answer

Yes, you can get all the details related to flight booking, flight cancellations, flight rescheduling, etc. by connecting with the customer support team of Turkish Airlines via a phone call. You are also advised to visit the official website of the airline to get contact details or read the cancellation policy in detail.

Question 5

I received a damaged bag. Where should I report the issue at Gatwick Airport?

Accepted Answer

To report the issue, you can call on the 0844 800 6666 and 0203 991 1993 or simply write down the same and send it to infoMadrid@thy.com.

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