Philippine Airlines Customer Service

Philippine Airlines Info

Pasay, Philippines

24x7 1-800-435-9725


Note: This not airlines official number +1-844-234-6014. It may connect you with travel agency.

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The Philippine Airlines customer service is an important department for passengers to resolve their travel-related queries and concerns. Passengers are required to connect with this department in different instances. They may face issues in booking tickets online, seeking detailed baggage information, or making last-minute flight changes. Additionally, they can inquire about the self-service options to make their travel more convenient. To resolve these queries, one can connect with PAL’s customer assistance in both online and offline ways. Moreover, passengers can also seek 24/7 assistance by using these methods. 

A Brief Introduction to Philippine Airlines (PAL)

PAL is known as the oldest airline in Asia for commercial purposes. This airline has its headquarters at PNB Financial Center, Macapagal Boulevard, Pasay, Philippines. With a fleet size of 47 aircraft, it operates in 60+ destinations. Moreover, Manila serves as the main hub for Philippine Airlines.

Philippine Airlines Customer Service

How to Connect with Philippine Airlines Customer Service Online?

Philippine Airlines provides chat facilities on WhatsApp and Messenger to connect with the customer service team online. Additionally, the airline offers an internet calling option to resolve queries. Travellers can even utilize these methods to seek assistance 7 days a week, 24 hours a day.  

Option 1: Via the Messenger 

Travelers can connect with the customer service of Philippine Airlines via Messenger. This chat service is available 24/7 to help them with their queries related to new bookings and changes in their reservations. One can easily access this facility on the “Contact Us” page of Philippine Airlines website.

Also, the messenger is available for different countries to assist travellers globally. These countries include Canada, Australia, The United States, Japan, and the United Kingdom.

Option 2: Connect via Email

Another online method to connect with Philippine Airlines customer assistance is via email. It can be used to make new bookings, cancellations, or other concerns related to their travel. The email facility is available for both domestic as well as international passengers.

The customer service email address is: 

  • (General)
  • (Hong Kong). 

One can directly send queries and concerns to this email address. While sending mail, it is important to share some necessary information like name, country, booking reference, etc. 

Option 3: Chat on WhatsApp 

To resolve queries on the go, one can use the chat facility on WhatsApp. Flyers who prefer non-voice channels can conveniently use this method on Android and iOS devices to get help regarding the check-in procedure and flight schedules.

Flyers can use the Philippine Airlines customer service chat facility by sending a message to (+63) 998-951-4359. 

Option 4: Use Internet Calling

Philippine Airlines provides internet calling services to connect with customer service representatives. The service makes use of VoIP. With a stable internet connection, free help can be obtained with PAL. To access the service, one can simply head to the website of this airline. 

  • Visit the airline’s website and find the “Help & Support” button.
  • In this, one can click on “Contact Us”
  • On this page, find and select the “MyPAL Assist Click to Call (VoIP)” feature.
  • After clicking on this feature, passengers are required to fill out some personal details including:
    • First name and last name
    • Country
    • Department/reason

Note: Telecom charges aren’t applicable when the phone is connected to the internet.  

Alternatively, to connect to “MyPAL Assist”, use the following phone numbers:

Phone TypeHelpline Number
Manila Landline Number(+632) 8539-0000 (+632) 8855-8888 
Mobile Number (Philippines)(+63) 919-056-2255
Canada or the US1-800-435-9725

What are the Customer Service Numbers to Contact Philippine Airlines?

Philippine Airlines customer service numbers are offered for travellers to contact for queries related to flight services. These numbers are available 24/7 to assist travellers in times of need. Different helpline numbers are available, depending on the location or query type.

Reservation Helpline Numbers+632 8855-8888(+63) 919-056-2255
For US & Canada1-800-435-9725 (Toll-free)

Philippine Airlines Customer Service Phone Numbers for International Locations

The air carrier, PAL provides its customers with several contact numbers operating in different countries. By doing so, the airline ensures passengers get assistance in their respective locations. They can contact these numbers during operating hours to solve queries and concerns. Some of them offer 24/7 assistance as well.

LocationPhone NumberOperating HoursDays
China+86 400 100275209:00 A.M. to 06:00 P.M.All days
Japan81-3-6262-5663 (International)0570-783-483 (Domestic)09:00 A.M. – 05:00 P.M.Monday to Friday
Australia02 9249 990010:00 A.M. to 05:00 P.M.Monday-Friday
United Kingdom+44 808- 164-988808:00 A.M. – 08:00 P.M.Everyday
Hong Kong(852) 2301 930009:00 A.M. to 06:00 P.M.Daily

Note: International charges may apply when using the customer service hotline.

Which Passenger Queries are Managed by Philippine Airlines Customer Service?

One of the most common passenger queries that PAL customer service deals with is related to baggage information. Customers may have questions about their allowance, and overweight or oversized baggage fees. Additionally, queries related to lost or delayed baggage and special baggage needs can emerge. The Philippine Airlines Office manages these and other queries too.

Airport amenities Ground transportation optionTicket bookingSpecial needs
Web check-inFlight statusSeat upgradationsFlight schedules
Terminal informationConnecting flightsServices on-boardTicket Refunds

What Major Services are Offered by the Customer Service of Philippine Airlines?

PAL customer service can help customers book and manage their flights. It includes changing reservations, cancelling flights, and purchasing upgrades. These services are available for all passengers around the world. Moreover, one can avail of these services at any hour of the day via different mediums.

Some of the major services are discussed below:

  • Baggage check-in, tracking, and handling services are offered.
  • Flyers can seek assistance regarding in-flight medical and dietary facilities. 
  • Ground transportation details and information are provided.
  • Special needs services are offered to disabled passengers. 
  • Flyers can obtain real-time flight status, gate information, and updates on delays. 
  • The customer service of Philippine Airlines assists flyers with airport facilities.
  • Information on baggage transfers and connecting flights is also provided.
  • One can avail of services related to travel insurance.
  • Visa requirements for travel to the Philippines and other countries are available.
  • Flyers with web check-in queries can be assisted. 

Does Philippine Airlines Customer Service Provide 24/7 Assistance?

Philippine Airlines 24-hour customer service is provided to flyers. They can contact PAL customer service representatives by phone or chat facility on WhatsApp or Messenger. The customer service team is available twenty-four hours to answer any questions or concerns that flyers may have about their flights, baggage, or other travel needs.

How Good is the Customer Service of Philippine Airlines?

PAL customer service is generally well-regarded by travellers. The carrier’s representatives are known for being professional, helpful, and knowledgeable. They are available 24/7 to assist travellers with their flight-related needs. The airline is also recognized for providing various mediums to communicate with this department and get help. 

To Conclude

Philippine Airlines offers different ways for customers to contact them to resolve queries and concerns. These methods include both online and offline. It provides 24/7 assistance via chat facility or phone number. Additionally, customers can contact the airline for queries related to their booking, baggage, and special needs.

Voices of Discovery – Fly to New Discoveries with Philippine Airlines

Frequently Asked Questions ( FAQs ) On Philippine Airlines customer service

How to contact Philippine Airlines customer service?

Contact customer assistance via the chat facility available on the “Contact Us” page on PAL’s site.

What is the Philippine Airlines customer service number?

The helpline number for PAL is +632 8855-8888 and (+63) 919-056-2255.

How can I contact Philippine Airlines’ 24-hour customer service?

One can connect with the airline via chat or the internet call for 24-hour assistance.

What is the customer service number for Philippine Airlines in the USA?

For the USA, 1-800-435-9725 is the customer assistance number of PAL.

Does the customer service of Philippine Airlines offer a chat facility?

Yes, this air carrier provides a chat facility via WhatsApp and Messenger.

What is the Philippine Airlines customer service phone number for Japan?

81-3-6262-5663 (international) can be used for customer assistance in Japan.

How to contact the customer service of Philippine Airlines in Australia?

One can dial 02 9249 9900 to connect with the airline’s customer service in Australia.

What is the Philippine Airlines customer service for WhatsApp?

(+63) 998-951-4359 is the WhatsApp number to chat with PAL customer support.

Can I connect with the customer service of Philippine Airlines via email?

Yes, using, this airline can be contacted by mail.

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