EVA Air Customer Service

EVA Air Info

Luzhu District, Taiwan

24x7 +886-2-2501-1999



Note: This not airlines official number +1-844-234-6014. It may connect you with travel agency.

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EVA Air’s customer service department plays a significant role in addressing a variety of passenger queries and concerns. To resolve flight-related issues, passengers can connect with the airline’s office to get assistance in person. Using phone numbers as well, they can contact this department. During specific hours, the airline’s customer assistance team can be connected. It expertly handles the queries of domestic and international passengers. To specifically address their concerns, the carrier has provided varied helpline numbers functional as per different times.

An Overview of EVA Air

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The Taiwan-based carrier, EVA Air has been a prominent player in the aviation industry since 1991. EVA Air is also known as Evergreen Airways. The airline is headquartered in Luzhu, Taoyuan City, Taiwan. It serves around 60 destinations including cargo operations.  Moreover, Taoyuan International Airport serves as a hub for EVA Air.

How to Get In-Person Assistance with the Customer Service of EVA Air?

Travelers who look for in-person assistance can visit EVA Airlines office. Its customer service department is located at:

Luzhu District, Taiwan

Here EVA Air Customer Service Department Map:

This office can be used to make flight reservations and cancellations. Travelers can also seek assistance regarding schedules and seat availability at this office.   

How to Contact EVA Air Customer Service on Call?

Passengers having queries, requests, or concerns can contact EVA Air via specific phone numbers. The contact numbers provide reliable support for passenger queries. The customer service number for EVA Air in Taiwan is +886-2-2501-1999. It is available throughout the week from 08:30 A.M. to 5:30 P.M.

EVA Air Customer Service Phone Numbers for International Locations

The airline, EVA, provides contact numbers specific to global locations. Its customer service department is available for both domestic and international passengers. Moreover, Hearing-impaired passengers in Toronto, Chicago, Los Angeles, New York, and San Fransisco can dial 711 with their respective numbers for customer service assistance.

Contact numbers for several cities around the world are mentioned below:

CityContact NumberOperating Days Timing
Hong Kong+1-800-695-1188Monday to Saturday08:30 A.M. to 05:30 P.M.
Shanghai+86-21-3861-39997 days/week08:30 A.M. to 05:30 P.M.
Beijing+86-10-6563-5000Monday to Sunday08:30 A.M. to 05:30 P.M.
Tokyo+81 3-5757-81117 days a week09:00 A.M. to 05:30 P.M.
Bangkok+66 2 302 7288Monday to Friday08:30 A.M. to 05:30 P.M.
Singapore+65-31389732Monday-Friday08:30 A.M. to 05:30 P.M.
Jakarta+62-21-5205363 Monday to Friday08:30 A.M. to 05:30 P.M.
New Delhi +91-11-2373 0864Monday to Friday09:30 A.M. to 06:00 P.M.
Auckland+64-9-9697608Monday to Friday09:00 A.M. to 05:00 P.M.
Toronto+1-416-598 8808Monday to Friday08:30 A.M. to 05:30 P.M.
Chicago+1-800-695-1188Monday to Friday08:30 A.M. to 05:30 P.M
Los Angeles+1-310-362-6600Monday-Friday08:30 A.M. to 05:30 P.M
New York+1 718-244-4444Monday to Friday08:30 A.M. to 05:30 P.M
San Francisco+1 650-821-8211Monday to Friday08:30 A.M. to 05:30 P.M
Santiago+56 2 2690 1796Monday to Friday09:30 A.M. to 05:30 P.M.
Dubai+971 4 3934555Sunday to Thursday08:00 A.M. to 05:00 P.M.
London+44 20 7380 8300Monday to Friday08:30 A.M. to 05:30 P.M
Amsterdam+31 20 575 9166Monday-Friday09:00 A.M. to 05:00 P.M.
Paris+33 1 41 43 91 11Monday to Friday09:00 A.M. to 05:00 P.M.
Moscow+7 495 641-51-21Monday through Friday09:30 A.M. to 06:00 P.M.

Note: For contact numbers for other locations, visit EVA Air’s official website.

Which Queries are Managed by the Customer Service of EVA Air?

EVA Air’s customer assistance team ensures to resolve passenger queries from pre-flight concerns to assistance regarding onboard services. Usually, passengers have doubts regarding flight reservations, fares, discounts, and seat allocations. For these and other queries too, they can approach this team.

Additional queries managed by the airline’s customer service team are:

Web-check inIn-flight entertainmentEVA mobile-related queries
E-servicesBoarding detailsFlight delays & cancellations
Baggage deliveryTicket refundsSpecial needs for disabled passengers

What Services are Offered by Customer Service of  EVA Air?

Information and assistance regarding on-ground and In-flight services are provided by EVA Air’s officials. Both domestic and international passengers can make use of these services by contacting its customer service department. Moreover, they can get help regarding the E-services offered by this air carrier including flight booking, seat selection, meal order, automated check-in, etc.

The customer service of EVA Air offers the following on-ground services:

  • Services regarding lost and damaged baggage are offered by this department.
  • Travelers can seek assistance regarding airport facilities.
  • Offline check-in details are provided to customers.
  • Travelers can also get timely updates for delayed flights.

The in-flight services offered by the carrier’s customer assistance include:

  • Customer service staff gives details about the available meal/beverage options.
  • Travelers can get information on in-flight entertainment.
  • They can also ask about the comfort amenities provided on the flight. 

Is EVA Air Customer Service Good?

This Taiwan-based carrier has been acknowledged for delivering good customer service. It is known for handling calls without major waiting times. Passengers can get frequent solutions on call because of trained and polite customer service representatives. 

However, there is scope for improvement with respect to the following concerns: 

  • Passengers may face inconvenience due to a lack of 24/7 assistance. 
  • Additionally, for some, a chat facility is preferable to get responses but is currently unavailable.

EVA Air’s customer service offers several location-wise phone numbers for assistance. Passengers can use these numbers to resolve a wide range of issues, including flight reservations, check-ins, baggage, etc. The customer service representatives are highly trained and experienced to ensure that the customers get the best responses to their problems.

EVA Air – 2023

Frequently Asked Questions (FAQs) Related To EVA Air Customer Service

How can I contact EVA Air customer service?

Passengers can contact the airline’s customer assistance via call.

What is the EVA Air customer service number?

The customer service number for passengers is +886-2-2501-1999.

What is the customer service number for EVA Air in London?

For London, +44 20-3985-6103 is the customer assistance number to connect with EVA.

Does EVA Air have customer service in Toronto?

Yes, passengers seeking assistance in Toronto can call +1-416-598 8808.

What queries does the customer service of EVA Air handle?

Queries related to reservations, cancellations, etc., are solved by this department.

Does EVA Air customer service provide a chat facility?

Currently, the chat facility is not offered by this airline.

What is the EVA Air customer service phone number in Hong Kong?

+886-2-2501-1999 can be dialed for customer assistance in Hong Kong.

Does EVA Air customer service provide 24/7 assistance?

Currently, the phone number operates during specific hours for assistance.

What is EVA Air 24-hour customer service phone number?

As of now, no 24-hour contact number has been provided by the airline.

How to connect with EVA Air customer service on chat?

Presently, this airline lacks a chat facility.

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