EVA Air Customer Service

EVA Air’s customer service department plays a significant role in addressing a variety of passenger queries and concerns. To resolve flight-related issues, passengers can connect with the airline’s office to get assistance in person. Using phone numbers as well, they can contact this department. During specific hours, the airline’s customer assistance team can be connected. It expertly handles the queries of domestic and international passengers. To specifically address their concerns, the carrier has provided varied helpline numbers functional as per different times.

An Overview of EVA Air

The Taiwan-based carrier, EVA Air has been a prominent player in the aviation industry since 1991. EVA Air is also known as Evergreen Airways. The airline is headquartered in Luzhu, Taoyuan City, Taiwan. It serves around 60 destinations including cargo operations.  Moreover, Taoyuan International Airport serves as a hub for EVA Air.

How to Get In-Person Assistance with the Customer Service of EVA Air?

Travelers who look for in-person assistance can visit EVA Airlines office. Its customer service department is located at:

Luzhu District, Taiwan

Here EVA Air Customer Service Department Map:

This office can be used to make flight reservations and cancellations. Travelers can also seek assistance regarding schedules and seat availability at this office.   

How to Contact EVA Air Customer Service on Call?

Passengers having queries, requests, or concerns can contact EVA Air via specific phone numbers. The contact numbers provide reliable support for passenger queries. The customer service number for EVA Air in Taiwan is +886-2-2501-1999. It is available throughout the week from 08:30 A.M. to 5:30 P.M.

EVA Air Customer Service Phone Numbers for International Locations

The airline, EVA, provides contact numbers specific to global locations. Its customer service department is available for both domestic and international passengers. Moreover, Hearing-impaired passengers in Toronto, Chicago, Los Angeles, New York, and San Fransisco can dial 711 with their respective numbers for customer service assistance.

Contact numbers for several cities around the world are mentioned below:

City	Contact Number	Operating Days	Timing
Hong Kong	+1-800-695-1188	Monday to Saturday	08:30 A.M. to 05:30 P.M.
Shanghai	+86-21-3861-3999	7 days/week	08:30 A.M. to 05:30 P.M.
Beijing	+86-10-6563-5000	Monday to Sunday	08:30 A.M. to 05:30 P.M.
Tokyo	+81 3-5757-8111	7 days a week	09:00 A.M. to 05:30 P.M.
Bangkok	+66 2 302 7288	Monday to Friday	08:30 A.M. to 05:30 P.M.
Singapore	+65-31389732	Monday-Friday	08:30 A.M. to 05:30 P.M.
Jakarta	+62-21-5205363	Monday to Friday	08:30 A.M. to 05:30 P.M.
New Delhi	+91-11-2373 0864	Monday to Friday	09:30 A.M. to 06:00 P.M.
Auckland	+64-9-9697608	Monday to Friday	09:00 A.M. to 05:00 P.M.
Toronto	+1-416-598 8808	Monday to Friday	08:30 A.M. to 05:30 P.M.
Chicago	+1-800-695-1188	Monday to Friday	08:30 A.M. to 05:30 P.M
Los Angeles	+1-310-362-6600	Monday-Friday	08:30 A.M. to 05:30 P.M
New York	+1 718-244-4444	Monday to Friday	08:30 A.M. to 05:30 P.M
San Francisco	+1 650-821-8211	Monday to Friday	08:30 A.M. to 05:30 P.M
Santiago	+56 2 2690 1796	Monday to Friday	09:30 A.M. to 05:30 P.M.
Dubai	+971 4 3934555	Sunday to Thursday	08:00 A.M. to 05:00 P.M.
London	+44 20 7380 8300	Monday to Friday	08:30 A.M. to 05:30 P.M
Amsterdam	+31 20 575 9166	Monday-Friday	09:00 A.M. to 05:00 P.M.
Paris	+33 1 41 43 91 11	Monday to Friday	09:00 A.M. to 05:00 P.M.
Moscow	+7 495 641-51-21	Monday through Friday	09:30 A.M. to 06:00 P.M.

Note: For contact numbers for other locations, visit EVA Air’s official website.

Which Queries are Managed by the Customer Service of EVA Air?

EVA Air’s customer assistance team ensures to resolve passenger queries from pre-flight concerns to assistance regarding onboard services. Usually, passengers have doubts regarding flight reservations, fares, discounts, and seat allocations. For these and other queries too, they can approach this team.

Additional queries managed by the airline’s customer service team are:

Web-check in	In-flight entertainment	EVA mobile-related queries
E-services	Boarding details	Flight delays & cancellations
Baggage delivery	Ticket refunds	Special needs for disabled passengers

What Services are Offered by Customer Service of  EVA Air?

Information and assistance regarding on-ground and In-flight services are provided by EVA Air’s officials. Both domestic and international passengers can make use of these services by contacting its customer service department. Moreover, they can get help regarding the E-services offered by this air carrier including flight booking, seat selection, meal order, automated check-in, etc.

The customer service of EVA Air offers the following on-ground services:

• Services regarding lost and damaged baggage are offered by this department.
• Travelers can seek assistance regarding airport facilities.
• Offline check-in details are provided to customers.
• Travelers can also get timely updates for delayed flights.

The in-flight services offered by the carrier’s customer assistance include:

• Customer service staff gives details about the available meal/beverage options.
• Travelers can get information on in-flight entertainment.
• They can also ask about the comfort amenities provided on the flight. 

Is EVA Air Customer Service Good?

This Taiwan-based carrier has been acknowledged for delivering good customer service. It is known for handling calls without major waiting times. Passengers can get frequent solutions on call because of trained and polite customer service representatives. 

However, there is scope for improvement with respect to the following concerns: 

• Passengers may face inconvenience due to a lack of 24/7 assistance. 
• Additionally, for some, a chat facility is preferable to get responses but is currently unavailable.

Conclusion

EVA Air’s customer service offers several location-wise phone numbers for assistance. Passengers can use these numbers to resolve a wide range of issues, including flight reservations, check-ins, baggage, etc. The customer service representatives are highly trained and experienced to ensure that the customers get the best responses to their problems.

EVA Air – 2023

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