DHGate.com Phone Number

DHGate Info


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DHgate.com Phone Number

DHgate.com is an e-commerce website that facilitates Business to Business and Business to customers transactions. The company is based in Beijing, China and it caters to the need of customers worldwide. It is the biggest B2B e-commerce platform in China. The company has an array of product line up across multiple categories. The customers can place their orders through the website of the company and anyone who is having a problem with that can reach out to the customer support team. The customer support team will answer all your queries and give you a way out of your problems.

How Do You Contact DHgate.com Customer Support Team?

The customers who are looking forward to speaking with customer care representatives will be disappointed to hear that DHgate does not offer Phone-Based Support. However, that does not mean your queries will not be addressed. There are other ways to get in touch with the team and get expert advice on your problems. No matter what your problem is. DHgate.com will provide assistance and every ounce of support you need.

While contacting them, make sure that you have got a pen and a paper with you. This way, you will be able to jot down all the important points on a page that will leave no scope of miscommunication if you need to snowball the matter. For those people who are not satisfied with the seller’s service can write about their unpleasant experience through E-mail.

What Are The Issues That Can Be Solved By Them?

DHgate Customer Support Team will provide all the answers to your queries and offer you expert advice on how to deal with your problems. Customers who use DHgate.com to get shopping done usually contact DHgate.com customer support team for these following reasons:

  • Issues with Tracking the delivery.
  • Product Not Delivered.
  • Initiate refund and return for the product delivered.
  • Wrong Shipping Method.

Besides this, if anyone is encountering any problem with the seller or is not satisfied with the services of sellers can file a complaint to the team. The customer care team will dig deeper into the matter and take action accordingly.

What Are The Other Ways To Get In Touch With Them?

DHgate.com offers other ways to get in touch with them and communicate with them to address your concerns. You can reach out to them on their Facebook Page and Twitter Page and personally message them. 

Since the company does not provide phone-based support but you can write them an e-mail mentioning them the difficulties you are facing. Also, you can visit the official website of DHgate where you will find useful information on every topic.

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