Air India customer service

Air India Info

Air India, 309, NH 48, Block A, Sector 30, Gurugram, Haryana 122001

24x7 0124 264 1407


Note: This not airlines official number +1-844-234-6014. It may connect you with travel agency.

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Air India is the national flag carrier of India. It is renowned for its extensive global connectivity and commitment to providing excellent customer service. The airline understands the importance of being accessible to its valued customers. Hence, Air India’s customer service is an important department established by it. This department has made available various mediums through which passengers can reach out for assistance. Its team primarily addresses queries related to bookings. Along with this, it handles complaints and concerns. Irrespective of the reason for connecting, these services are promptly and professionally provided to customers.

An Overview of Air India

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Since 1946, Air India has been functioning in the aviation industry. It is headquartered in New Delhi, India. The airline boasts an extensive fleet and global connectivity. From its hub at Indira Gandhi International Airport, it serves a multitude of 46 domestic and 40 international destinations. It is considered one of India’s premier airlines.

How do I Contact Air India Customer Service?

When in need, passengers can be assured of Air India Office customer support. The airline provides a diverse array of online/offline channels through which they can contact this department.

Method 1: By Dialing the Phone Number

Importantly, flyers can communicate with the customer support department of the Indian carrier over the call. Using the Air India customer service numbers, they can get timely help regarding queries.

For domestic passengers0124 264 1407, 1860 233 1407, 020-26231407
For international passengers+91 202 623 1407, +91 124 264 1407

Method 2: Using “Ask Maharaja”

In case this department has to be reached online, Ask Maharaja can be preferred. It is the chatbot featured by Air India that resolves queries in different languages. Via the “Contact Us” page of the airline, the bot can be accessed.

Once connected to Air India customer service on chat, it can be used for queries ranging from flight status to baggage.

Method 3: Via Customer Support Portal

To get in touch with the customer service of India’s national carrier, passengers can make use of an online portal. Featured on its official website, it helps submit questions as well as provide feedback for travel experiences. Even to get updates regarding existing cases, the customer support portal can be used.

Are Region-wise Air India Customer Service Phone Numbers Available?

Undoubtedly, Air India provides various contact numbers as per different global centers. It helps international passengers reach customer support and get help regarding their issues. They can easily dial the following numbers as per the country they are located in. 

CountriesCustomer Service Number for Air India
Canada+1-888 634 1407
France+33-1874 06644
USA+1 (888) 634-1407
Australia+61 3 9021 8720
Singapore+65 6221 4909

Note: For the USA, UK, Australia, Singapore, and Canada, the numbers are toll-free.

Air India World Wide Offices and Contact Details

For travelers across the globe, this airline goes the extra mile to ensure that its passengers

have access to dedicated service and support wherever they need it. Air India customer service maintains an extensive network of offices in several major international cities. These global offices offer easy access to information over the phone.

Here are some of the key locations of this airline’s offices along with their contact details:

PlacesContact Numbers
New York City+1-212-407 1311/+1-212-407-1390
Paris+33 1 70 36 39 50
Chicago001-773-917 2025
Frankfurt0049-(0) 6105-2972
Melbourne+61 3 7019 8270
Tokyo+81 3-5157-5593
Singapore+65 6221 4909
Abu Dhabi+971 2 633 4766
Bangkok+66 2 216 5691
Kathmandu+9771 442 9468

Does Air India Customer Service operate 24*7?

The Air India 24-hour customer service is available. It ensures that passengers have access to assistance whenever they need it. One can easily dial the contact number or use the chat option available on the website at any hour.

What are the Queries Handled by the Customer Service of Air India?

Air India’s customer assistance team is well-equipped to cater to an extensive range of passenger queries. Whether they are planning their journeys or are in the midst of travel, customer support is available. Queries regarding flight status are importantly managed. Through these, insights relating to delays and cancellations can be quickly availed.

Some of the other common queries handled by Air India’s customer service are mentioned below:

Online ticket bookingMobile check-inAirport check-in
Flight changeTicket cancellationsIn-flight facilities
Flight schedulesAir India mobile app-related queriesSpecial needs
Web check-inCargo serviceBaggage allowance 

Note: The response time for customer queries can vary based on their nature and complexity.

Which Services are Provided by Air India Customer Service?

The customer assistance team of the Indian air operator offers a comprehensive suite of services. These include baggage services, assistance regarding airport facilities, etc.  The services are designed to ensure that every aspect of a passenger’s requirement is fulfilled.

These services are further provided by this department:

  • Travelers can access comprehensive information about airport facilities.
  • This airline’s officials are well-prepared to aid passengers with medical needs.
  • Seat selection and upgrades are managed.
  • Self-service or re-accommodation is offered in the case of flight disruption.
  • Flight reservations are importantly managed by this department.
  • Flyers can connect with it for assistance regarding in-flight entertainment.
  • Travel documentation and visa requirements are simplified by the team.

Is Air India’s Customer Service Good?

Air India’s customer service has received appreciation from certain passengers. The airline’s commitment to passenger satisfaction is evident through its proactive efforts to meet and even surpass customer expectations.

However, it’s important to acknowledge that individual experiences may vary, as with any service. Some passengers might encounter occasional inconsistencies. Despite the airline’s dedication, there may be incidents where customer expectations have not been fully met.


Air India customer service provides various options to flyers to contact the airline and resolve their travel queries. It ensures that their journeys are as smooth as possible by giving timely assistance. Through twenty-four-hour services, queries can be resolved anytime. Also, complaints can be made on time for early redressal.

Most Frequently Asked Questions (FAQs) Related To Air India customer service

What is the Air India Customer Service Number?

The airline’s customer service number is 0124 264 1407 for domestic fliers.

How do I contact Air India Customer Service?

One can contact this department by phone, chat, or via the customer service portal.

What is the customer service number for Air India?

The customer service number for Air India is +91 202 623 1407 (international).

Does Air India have 24-hour customer service?

Yes, 24-hour customer services are offered by this airline.

Which queries does Air India customer service resolve?

Questions related to flight schedules, baggage allowance, etc., can be asked.

Does Air India customer service provide a chat option?

Yes, passengers can make use of the chat facility. “Ask Maharaja” on the airline’s website.

How can I  resolve my query with Air India?

One can submit a query on the customer support portal available on the Airline’s site.

What is the Air India customer service response time?

Air India customer service aims to respond to all queries usually within 24 hours.

Air India Other Locations

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